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CreatePDF from MSWord using Admin UI : Need Consistency


Level 3
Hello I want to use PDF-G in a process to create PDF from MSWord documents.

I'm using JBoss turnkey/LiveCycle 8.2 with SP1 on XP and Adobe Acrobat 9 Pro extended(Trial version).

Using PDF-G in Admin is not working reliably for me. I create a simple word document--the content is a one page document with content

of "Hello World". Next use the PDF-G in admin console to convert

the hello word document to PDF.

What is befuddling is that sometimes the process works and sometimes it does not work(conversion timeout) I have tried changing the timeout on the UI screen from 270 to 500; however that does not solve the problem. What is puzzling is why does it work during and then shortly thereafter it does not work.

Any insight is appreciated(sample output below)


DFMakerSvc/bin/winpack-3.6.jar;C:/Adobe/LiveCycle8.2/jboss/server/all/svcnative/ServicesNatives2/jars/adobe-bslj.jar" com.adobe.native2pdf.bmc.PDFMakerServer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ppServer jboss

2008-11-11 06:38:57,133 INFO [STDOUT] Command line '"C:\Program Files\Java\jdk1.5.0_15\jre\bin\javaw.exe"'

2008-11-11 06:39:01,383 INFO [STDOUT] [configuration loaded from classpath resource jar:file:/C:/Adobe/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/adobe-pdfg-commonbmc.jar!/jacorb.properties]

2008-11-11 06:39:08,306 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-001-Begin processing job : C:\lctemp\pdfg-I802705\dc\c020-0624a3-b30896-08a15f-07ae49-0cee7e\native-in.doc

2008-11-11 06:40:06,479 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-016-Hello world.doc: Job Type: Convert to PDF

2008-11-11 06:40:06,479 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-027-Hello world.doc: Job Completion Status: Succeeded

2008-11-11 06:40:06,479 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-025-Hello world.doc: Time Job Completed: 11/11/08 6:40 AM

2008-11-11 06:40:06,479 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-026-Hello world.doc: Time of Job Execution: 72,096 ms

2008-11-11 06:40:06,479 INFO [com.adobe.aes.web.create.CreatePDFAct]

HERE IS SAMPLE OUTPUT THAT WAS NOT SUCCESSFUL(The document is the same as above)

(get exception:

ALC-PDG-10015-000: com.adobe.livecycle.generatepdf.client.ConversionException: ALC-PDG-010-015-The conversion operation timed out before it could be completed. Please report this error to the system administrator.)

Job Submitted by User: administrator

2008-11-11 06:46:04,497 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-Calling function to clean registrys Resiliency entry

2008-11-11 06:46:04,575 WARN [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-Acrobat add-in got diabled in MS Office applications . So cleaned entry of Resiliency subtree from registry successfully to re-activate the Acrobat add-in

2008-11-11 06:46:08,513 INFO [STDOUT] Exception e06d7363, at 7C812A5B

2008-11-11 06:46:08,513 INFO [STDOUT] Native function stack data: 0,3777fb0,c432c,3775880,ffffffff,0,2e713e0,6e6fb1,50009,30f0156,7ba888,626f6461,616e2f65,65766974,66647032,746e692f,616e7265,72772f6c,772f7061,3964726f,726f772f,64572f64,6b656553,77656956,79006500,2d006570,90002,30801ad

2008-11-11 06:46:09,184 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-Calling function to clean registrys Resiliency entry

2008-11-11 06:46:09,184 INFO [
8 Replies


Level 4
Launch Acrobat 9 Pro Extended. See if it throws any dialog boxes at you regarding registration, expiry etc.

Then do the conversion from Microsoft Word several times. See if any of these gives you trouble.


Level 3
Hello Jayan,

When I launch Acrobat 9 pro extended I do get a dialog...right now it says I have 27 more days on my trial version(Acrobat 9). Then I click the next button and I'm able to create PDF from Word documents without any problems. Do you think that the trial version of Acrobat 9 is not compatible with LiveCycle. I thought that might be the problem but the documentation for LiveCycle 8.2 seems to say LiveCycle 8.2 should work with Acrobat 9 trial--maybe that is not case.




Level 4
The trial version is fine. However, the kind of weirdness you are seeing usually occurs when Acrobat puts up dialog boxes which PDF Generator does not know how to handle. So the key is to make sure that neither Acrobat nor MS Office applications put up any dialog boxes.


Former Community Member
You know, sometimes I get a dialog in Acrobat asking me to improve the "experience". Could that be a cause?


Former Community Member
Yes it could ....open Acrabat and dismiss the dialog.


Former Community Member
I get that same resiliency log when my DOC -> PDF conversion fails.


Former Community Member

I'm encountering the same problem, did you find a solution?


Former Community Member
I fixed mine.

For whatever reason, not sure if it was my upgrade from Acrobat 8.1 -> 9.0, but my W2003 environment variable for Acrobat_PATH was not defined. Once I defined that, I was able to successfully create a PDF from DOC multiple times.

Why it was ever to convert a DOC once before crashing, I have no idea.