I was wondering if there were any plans/considerations for
providing server-side bridges into other IM and VOIP
infrastructure(s). I can see plenty of value to this, both hosted
an on-premise. A WHOLE lot of value, actually, particularly when
combined with the UI you're building.
Use cases would be being able to contact/collaborate with a
person via multiple channels, depending on their current "state".
For example, I might not be able to do a voice/cam session, but
might be able to do a VOIP call to his/her mobile phone #. Or, I
might want to do a chat, but they'd be doing so via SMS, another IM
client, etc.
Microsoft (with UC) seems to be doing some things for the
voice side, but not anything that I'm aware of for the IM bridging
and SMS.