Web SDK vs Client Side data discrepancy

[kamil_tagging]

Hi,

We have published the Web SDK rules and now we started to compare data.

Visits:
Roughly 57% less in Web SDK Report Suite

Occurrences:
Roughly 60% less in Web SDK Report Suite


What can cause such a discrepancies? What is your experience within this topic? Have you the same issue?


Thanks in advance for all replies!

[bjoern__koth]

Hi @kamil_tagging 

at this point it is hard to say what causes your issues. In general, I have not had bad experiences with it

Can you give more context on (maybe screenshots would help)

• do you use consent? which platform?
  
  • do you send a tracking call once consent is given (on the same page)?
• do you see your analytics firing reliably?
• do you use any custom code to send the Web SDK events?
• are you using Guided Events in the Web SDK extension?
• do you use XDM fieldgroups to send Analytics data (_experience.analytics) or do you use data.__adobe.analytics ?
• do you have any other custom code in the Web SDK extension (on before event send callback)
• do you consistenly see your tracking calls sent?

[kamil_tagging]

• do you use consent?
  Yes.
• which platform?
   Not sure tbh
• do you send a tracking call once consent is given (on the same page)?
  No, but client side do not do it neither.
• do you see your analytics firing reliably?
  Yes, analytics rule is firing correctly.
• do you use any custom code to send the Web SDK events?
  We use custom code for Client Side, not yet for WEB SDK events. Can it be a reason?
• are you using Guided Events in the Web SDK extension?
  No
• do you use XDM fieldgroups to send Analytics data (_experience.analytics) or do you use data.__adobe.analytics ?
  We use data.__adobe.analytics
• do you have any other custom code in the Web SDK extension (on before event send callback).
  No
• do you consistenly see your tracking calls sent?
  Yes, client side and server side rules are firing with 1 call, checked in Adobe Experience Platform Debugger.

[bjoern__koth · Accepted solution]

OK, if you're seeing both the Web SDK call and AppMeasurement calls firing, that is at least a good sign.

TBH, I would reach out to support on this one, they typically have more tools at hand and can have a closer look into your setup.