Question

Identity Stitching/Profile collapsing Issue

Forum|Forum|1 year ago
February 5, 2024
2 replies
3132 views

Hi,

Are you experiencing the problem of Identity Stitching/Profile Collapsing? This issue arises when we employ the same browser for testing multiple logins or when customer service accesses multiple client logins on the same browser, leading to the merging of identities.

Segmentation Type: Edge

Destination: Adobe Target

Segment Logic: Combination of Batch Data and Web SDK Events

Experience Platform

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C

costa_n11

Adobe Employee

Hi @ma1985_cg

Yes this is a known topic (which is not new if you put yourself in the Declared ID principle from previous Experience Cloud solution integration) which Adobe is working on a long-term solution. Meanwhile, there are workarounds available if need be.

Thanks

Denis.

M

MA1985_CGAuthor

thanks @costa_n11 for the quick response. Whats the workaround available?

C

costa_n11

Adobe Employee

Hi @ma1985_cg

PLease look at the following post, you'll get hopefully the information needed

https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform-data/profile-merge-issues-since-ecid-is-same-when-multiple-users/m-p/650556?action=reply&id=650452#M6748

Thanks

Denis

NimashaJain

Adobe Employee

@ma1985_cg Did you find the suggested solutions helpful? It would be great if you can mark the answer as correct for posterity. If you have found out solution yourself, share it with wider audience in the community.

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