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Getting Org ID mismatch error when using Web SDK to send event to Analytics service setup in Datastream

Forum|Forum|3 years ago
December 30, 2022
8 replies
6453 views

Hi

I have WebSDK extension added to Launch and have setup XMD Schema, Dataset and Datastream setup. Datastream has mapping created for XDM object and analytics added as a service.

When trying to add a rule in Launch to trigger SendEvent, I am getting the below error:

[alloy] [DataCollector] An error occurred while executing the sendEvent command.
Caused by: An identity was not set properly. Please verify that the org ID <my @9818 ID>@AdobeOrg configured in Alloy matches the org ID specified in the edge configuration.

I have checked that the org ID is correctly set.

Any help on the error?

Thanks

Parm

Experience Platform

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Best answer by Tof_Jossic

@parm2 from experience, I sense this would probably require a Support case so the teams can look into this in more depth. Could be an implementation issue.

- Is your site only referencing one Launch property and also one environment ID? if you check for https://assets.adobedtm.com/... in the Developer Tools as you navigate some pages, it might show something that would help further.

- You may also want to check in your Launch.js to see if another OrgID is referenced by mistake

In any case, a Support ticket is probably the best route here (See Create & Manage Support cases)

Tof_Jossic

Accepted solution

Adobe Employee

@parm2 from experience, I sense this would probably require a Support case so the teams can look into this in more depth. Could be an implementation issue.

- Is your site only referencing one Launch property and also one environment ID? if you check for https://assets.adobedtm.com/... in the Developer Tools as you navigate some pages, it might show something that would help further.

- You may also want to check in your Launch.js to see if another OrgID is referenced by mistake

In any case, a Support ticket is probably the best route here (See Create & Manage Support cases)

A

adamdev

Did you ever find a resolution to this issue? We are encountering the same problem.

bigbaldbasso

Like @adamdev , we are seeing this intermittently as well. I have looked through all my configurations, searched through the javascript loaded on the page and everything else anyone has ever suggested.

A

azheng

Adobe Employee

We are seeing this too and also another error as the following,

"No identity was set on response"

R

rudraWiley

Looks like it's common issue and no resolution.

@yuhuisg

@Jennifer_Dungan @Andrey_Osadchuk @Ishan_Sinha_ @akt0m3r @HemanginiS @amgup

@RudraChaudhari

A

azheng

Adobe Employee

Sorry for late update and I noticed you've figured out the issue in your application, and we found the same - this errors occur when the identity cookie is missing for your visitor, either the request (AEP Web SDK calls) or the cookie is blocked by other tools.

R

rudraWiley

@Jennifer_Dungan @Andrey_Osadchuk @Ishan_Sinha_ @akt0m3r @HemanginiS @amgup

Do anyone of you have answer to this? I am using web SDK from 1 year and haven't faced this issue before.

M

Mohan_KrishnaTu

seeing same issue when trying in incognito

R

rudraWiley

To All,

I observed even though there is above error on console but we can see adobe beacon calls in "assurance" debugger and same is reflecting in dashboard.

It seems like similar issue as "rule did not trigger because taking more then 2 sec", where this error comes in console but we can see calls.

I feel like we don't need to worry about it.

bigbaldbasso

Hi @rudrawiley

It does cause problems. For example, when this exception gets thrown Target decisions will not get processed (because the sendEvent call goes to the .error() function instead of the .then() ).

R

rudraWiley

@bigbaldbasso thanks for this update, I was checking this till AA only but now we will have to take to Adobe care to know the exact resolution because Target is using A4T and in future it could be problematic for real time use cases. And it may cause issue to RT-CDP as well.

Strange that, we are not getting solution or direction to it from this community.

R

rudraWiley

Hi All,

I got it resolved by enabling cookies, few web sdk cookies were blocked from admin end which we got unblocked and now it's working fine.

A

Arijit-AJ

Adobe Employee

Hi,

Replying to the thread, might be already answered. On investigating I found that this error pops-up in all those browsers after all correct WebSDK Extension config where 3rd Party Cross Origin cookies are blocked. I tested this Chrome & Firefox Incognito blocking and unblocking 3rd Party cookies. Although we have a settings in Extension(AEP WebSDK) to disable & I have unchecked this option. Still this behavior persists.

So If you are facing this or site is breaking, just enable 3rd Party cookies in Browser temporarily to bypass this issue.

Let me know if I am understanding anything incorrect or anyone has other findings about its RCA.

Perrin_Ennen

Community Advisor

Hi @arijit-aj,

Looks like a temporary solution to me, because it will soon no longer be supported by Chrome. If I understand correctly, this is just a workaround - but it doesn't solve the problem, does it?

thirdPartyCookiesEnabled | Adobe Data Collection

Google has announced plans to discontinue Chrome support for third-party cookies in the second half of 2024. Consequently, third-party cookies will no longer be supported in any of the major browsers.
When this change is implemented, Adobe will discontinue support for the demdex cookie that is currently supported in the Web SDK.

A

Arijit-AJ

Adobe Employee

Hi @perrin_ennen - That's correct. However, I have stopped facing this issue from quite sometime now. Not sure if the product team has already fixed the bug, may be.

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