Custom upload Audience not working as expected

[ShivaniMa4]

Hi Team,

We have uploaded a list of email IDs using custom upload under a new audience yesterday.

In audience still total profile counts is not reflecting. 

We are using it in an audience and no profile is qualifying under it during dry run. Does the respective dataset needs to be enabled for lookup?

[DavidRoss91]

Hi @ShivaniMa4 

is your dataset that these are going to, enabled for profile?

[Devyendar]

Can you check the status of the Audience upload process you initiated within Audience page. It can take a while for the audience process to finish. See if the Upload job failed, Go to Audiences > Dataset name, Dataset Batch or Profile Batch to check the job status & errors.

[Sukrity_Wadhwa]

Hi @ShivaniMa4,

Were you able to resolve this query with the given solution or was this something you were able to figure out on your own or do you still need help here? Do let us know.

Thanks!