Adobe Experience Platform

bjoern__koth · 9/17/24

Hi all,

I have two client which have a server-side forwarding Tags property in place and see the same massice increase in terms of usage in August 2024.
In both cases, the increase is about 12x

Let aside that the forwarded events for the second client were a lot lower compared to the first client (caused by an invalid tag token), what is going on here?

These are billable server calls, correct?

Can anyone confirm the issue exists for other clients as well?
My clients have no relation with each other.

Cheers from Switzerland!

nnakirikanti · 9/17/24

@bjoern__koth Yes those might be billable as per product licensing description, this is defined in product description of RTCDP connection and Real-Time Customer Data Platform ( Prime and Ultimate Packages)

On the other note please cross verify traffic with other client sources like analytics or application team (logs) that they have really have such volume or any attacks happened on the website which will help to cross verify before reaching Adobe for further explanation.

Let me know what you find.

~cheers,

Naresh Nakirikanti

bkoth99 · 9/17/24

Yeah, so the thing is, we have not changed anything on both clients.

Also, the web client calls trigger the SSF calls after they have executed, and we cannot see any increase there.

Would be a strange coincidence, wouldn't it? Both clients are in Switzerland, so maybe there is more to it

bjoern__koth · 9/17/24

@nnakirikanti that was obviously me above

Cheers from Switzerland!

nnakirikanti · 9/17/24

@bjoern__koth Interesting then final resort is to reach Customer Adobe CSM to get this concern sorted, reaching Adobe support would be of less use as they would answer as below to you.

Log Retention. Event Forwarding raw logs are retained for 1 hour. The aggregate number of failed and successful Outgoing Calls is retained for 3 days. The aggregate number of monthly Outgoing Calls and Incoming Calls is retained for 12 months.

~cheers,

Naresh Nakirikanti.

tyrese · 10/16/24

Confirming that I also noticed a large spike in August of +6billion incoming calls @bjoern__koth did you ever find out a cause on this?

Thanks,

Ty

bjoern__koth · 10/16/24

Support acknowledged the issue and confirmed these are not billable calls but somewhat a UX issue that will be fixed beginning of next year (low prio)

Numbers have gone down again in the meantime

not sure how this can be a UX issue and only affect a single month though...

But let's trust what they're saying.

Cheers from Switzerland!

tyrese · 10/17/24

Confirming that I saw the drop for September aswell, but I agree with you, seems strange to classify it as a UX issue when it, seems to have, affected everyone for only one month.

Thanks,

Ty

kautuk_sahni · 11/22/24

@bjoern__koth Did you find the suggestion helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!