White image canvas in interactive media component

[aa_w]

Hi everyone, I'm working with the Interactive Media (image) component in AEM Dynamic Media, and I've run into an issue I can't quite solve. I'm trying to display an image and manually entering the height and width in the dialog. Everything works fine until I increase the height and width values beyond a certain point. When the dimensions are slightly larger, the image simply does not load. Instead, I get a blank white canvas with no error message or indication of what went wrong. Would appreciate any help, thank you!

[ButhpurKiran · Accepted solution]

Hi,

The main reason could be your "Reply Image Size Limit" config in Dynamic Media, increase the ratio of the attribute. You should be able to do it through DM

• Log in to your Dynamic Media (Scene7) Publishing System.
• Navigate to: Setup → Application Setup → Publish Setup → Image Server → Reply Image Size Limit.
• Increase the limit. The current default is often 2000×2000, but some accounts may show 5000×5000
• Save your configuration.
• Clear caches and republish your asset.

PS: The max limit of ration suggested by Adobe is 5000×5000.

Thanks,

Kind regards,

Kiran Buthpur

[Vishal_Anand]

Yes. Along with this, DM do act differently for heavier images at times (even though documentation doesn't highlight image size limitation). So do try to re-size and optimize the image prior uploading and processing the image. I have seen instances of 2 different of same size where one works and other don't.

Hope this helps!