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Unable to unlock a page in AEM even though a admin

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P_Vishnu
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P_Vishnu
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17-08-2020

We are using AEM 6.4.8 version.

Tried to lock a page through AEM interface as an admin and that was successfull

Tried to unlock the same page as an admin and it is not working. Unable to unlock the page eventhough I am part of admin group.

This is happening in all our environment across al projects. So seems like a instance wide issue.

 

Can anyone shed some light whats happening here?

Have read in many threads that admin should be able to unloack in any case. But in this scenario, thats also not working

Any specific permissions or so we need to check ?

 

Can see it is failing in the below line of code.

P_Vishnu_0-1597698746772.png

 

 

I as an admin tried to lock a page and tried to unloack a page and that itself is not working.

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sunjot16
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sunjot16
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17-08-2020

I am not able to reproduce the issue on 6.4.8.1.

Are you using the same user to unlock the page, that had actually locked the same page? If not, then you would need the actual user who had locked the page, or OOTB superuser named  "admin" to unlock that page.

 

I created a user named "testUser" and added it to Administrators group:

1) I unlocked /content/we-retail/us/en page.

UnlockedPage.JPG

 

2) Then, I locked it back using the same testUser.

LockedPage.JPG

 

 

The following document may be helpful:

https://helpx.adobe.com/uk/experience-manager/kb/UnlockALockedPage.html

 

Hope it helps !! 🙂