Unable to unlock a page in AEM even though a admin | Community
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P_Vishnu
Level 2
August 17, 2020
Solved

Unable to unlock a page in AEM even though a admin

  • August 17, 2020
  • 5 replies
  • 11133 views

We are using AEM 6.4.8 version.

Tried to lock a page through AEM interface as an admin and that was successfull

Tried to unlock the same page as an admin and it is not working. Unable to unlock the page eventhough I am part of admin group.

This is happening in all our environment across al projects. So seems like a instance wide issue.

 

Can anyone shed some light whats happening here?

Have read in many threads that admin should be able to unloack in any case. But in this scenario, thats also not working

Any specific permissions or so we need to check ?

 

Can see it is failing in the below line of code.

 

 

I as an admin tried to lock a page and tried to unloack a page and that itself is not working.

    Best answer by vanegi

    Hello @p_vishnu,

    As per https://helpx.adobe.com/in/experience-manager/kb/UnlockALockedPage.html

     

    The "admin" account can unlock any page by opening the page and clicking on "Unlock Page" from the page properties drop down

    NOTE: The original user holding the lock does have permission to unlock the page. However, other users, even if a member of the administrators group, DO NOT have the right to unlock pages that have been locked. Only the "admin" account has this right.

     

    In case if you are still unable to unlock the page, try the following:

     

    - Go to crxde in aem and log in as an admin user.

    - Locate the page that needs to be unlocked and open jcr:content of that page.

    - You will notice mix:lockable mixin property on the page.

     

    - Remove mix:lockable mixin from there by clicking Mixins in the topbar.

     

    After removing the mix:lockable mixin from the page and the page would be unlocked.

     

    Thanks!!

     

     

     

     

    5 replies

    arunpatidar
    Community Advisor
    arunpatidarCommunity Advisor
    Community Advisor
    August 17, 2020

    Hi,

    Are you login as superuser i.e. admin user or normal user?

    Arun Patidar
      P
      P_VishnuAuthor
      Level 2
      August 17, 2020
      @arunpatidar Have logged in as normal user who part of administrator group
        ChitraMadan
        Community Advisor
        ChitraMadanCommunity Advisor
        Community Advisor
        August 17, 2020

        Hi @p_vishnu 

         

        Please see below Note as per https://helpx.adobe.com/uk/experience-manager/kb/UnlockALockedPage.html

         

        The "admin" account can unlock any page by opening the page and clicking on "Unlock Page" from the page properties drop down

        NOTE: The original user holding the lock does have permission to unlock the page. However, other users, even if a member of the administrators group, DO NOT have the right to unlock pages that have been locked. Only the "admin" account has this right.

         

        Even if you are a member of administrators group, you wont be able to unlock the page - it has to be either the user who has locked page or admin.

          P
          P_VishnuAuthor
          Level 2
          August 17, 2020
          @ ChitraMdan I was the ine who had unlocked the page and I am clicking unlock page to unlock it and it is not working.
            sunjot16
            Adobe Employee
            sunjot16Adobe Employee
            Adobe Employee
            August 17, 2020

            I am not able to reproduce the issue on 6.4.8.1.

            Are you using the same user to unlock the page, that had actually locked the same page? If not, then you would need the actual user who had locked the page, or OOTB superuser named  "admin" to unlock that page.

             

            I created a user named "testUser" and added it to Administrators group:

            1) I unlocked /content/we-retail/us/en page.

             

            2) Then, I locked it back using the same testUser.

             

             

            The following document may be helpful:

            https://helpx.adobe.com/uk/experience-manager/kb/UnlockALockedPage.html

             

            Hope it helps !! 🙂

              P
              P_VishnuAuthor
              Level 2
              August 17, 2020
              Yes. I locked the page and trying to unlock it. It is not working for me though I am in administerator group too
                vanegi
                Adobe Employee
                vanegiAdobe EmployeeAccepted solution
                Adobe Employee
                August 18, 2020

                Hello @p_vishnu,

                As per https://helpx.adobe.com/in/experience-manager/kb/UnlockALockedPage.html

                 

                The "admin" account can unlock any page by opening the page and clicking on "Unlock Page" from the page properties drop down

                NOTE: The original user holding the lock does have permission to unlock the page. However, other users, even if a member of the administrators group, DO NOT have the right to unlock pages that have been locked. Only the "admin" account has this right.

                 

                In case if you are still unable to unlock the page, try the following:

                 

                - Go to crxde in aem and log in as an admin user.

                - Locate the page that needs to be unlocked and open jcr:content of that page.

                - You will notice mix:lockable mixin property on the page.

                 

                - Remove mix:lockable mixin from there by clicking Mixins in the topbar.

                 

                After removing the mix:lockable mixin from the page and the page would be unlocked.

                 

                Thanks!!

                 

                 

                 

                 

                  P
                  P_VishnuAuthor
                  Level 2
                  August 18, 2020
                  Thanks. That worked in my case.
                    A
                    abateman-ai
                    Level 2
                    September 9, 2021

                    Hello @p_vishnu, I have the same issue on my instance. We've actually been dealing with this issue for awhile and have just been using the Super Admin account in order to unlock pages. But I, as a person who belongs to the admin group should still be able to unlock it. Also the author who locked the page is unable to unlock it. Must be some weird bug. We're upgrading to 6.5 soon, so hopefully that will solve this issue.

                      M
                      Adobe Employee
                      mattlaunAdobe Employee
                      Adobe Employee
                      November 21, 2024

                      For the longest time, a locked page could be unlocked only by the user who locked the page or the default master “admin” user. Even some other member of the administrators group impersonating the user couldn't unlock it. We've implemented new features of Apache Jackrabbit OAK in AEMaaCS 2024.10 (this may be in the AMS/On-Prem code, or coming soon). The changes allow you to choose any principle, user or group, and allow them to impersonate ay user, and unlock what some other user had locked. It simply needs two OSGI config changes which you can deploy in your code. The configurations are:

                      • Apache Jackrabbit Oak UserConfiguration (org.apache.jackrabbit.oak.security.user.UserConfigurationImpl)
                      • Apache Jackrabbit Oak AuthorizationConfiguration (org.apache.jackrabbit.oak.security.authorization.AuthorizationConfigurationImpl)

                      UserConfiguration has a new property “impersonatorPrincipals” This takes multiple values for principles, user or group, that you’d like to have the ability to impersonate any user. Here is an example using the Inline values method in the cfg.json. In addition to the administrators group I've include a group, "unlockers".

                       

                      { "impersonatorPrincipals":[ "administrators", "unlockers" ] }

                       

                      Now AuthorizationConfiguration has a property "Administrative Principals". Be sure to include your principles there as well, for example:

                      { "administrativePrincipals":[ "administrators", "unlockers" ] }

                      There are several ways to accomplish this in AEMaaCS. For full details see the “Configuring OSGi for Adobe Experience Manager as a Cloud Service” page: https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/implementing/deploying/configuring-osgi

                      Else if you have access to configMgr you can simply make the changes there.

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