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Unable to open livecycle protected document

akhilat9657589

11-03-2019

Hi All,

We have created a new livecycle policy and processed a pdf document with the new policy. But while trying to open the document, we are getting an error message as "Access to this document is restricted. Your account doesn't have permission to open it".

While checking livecycle server logs, we could verify that authentication is successful.

Kindly help us to resolve this.

Below are the logs.

Note:If I add a user directly in Livecycle policy, user is able to access document, but when I add a group in livecycle polcy, members of those group are not able to open the document.

2019-03-05 23:56:40,718 DEBUG [com.adobe.idp.um.businesslogic.authentication.AuthenticationManagerBean] (Thread-19) UserM:: [Thread Hashcode: 204644541] Trying to authenticate against AuthProvider com.adobe.idp.um.provider.authentication.LocalAuthProviderImpl

2019-03-05 23:56:41,622 DEBUG [com.adobe.idp.um.businesslogic.authentication.AuthenticationManagerBean] (Thread-19) Authentication successful for com.adobe.idp.um.provider.authentication.LocalAuthProviderImpl and the user is identified as administrator@DefaultDom (SuperAdmin)

2019-03-05 23:56:41,762 INFO  [com.adobe.consulting.myorg] (http-8443-1) Group to Include: test-group

2019-03-05 23:56:41,763 INFO  [com.adobe.consulting.myorg] (http-8443-1) Found Group: test-group

2019-03-05 23:56:41,763 INFO  [com.adobe.consulting.myorg] (http-8443-1) Adding userName: testuser@test.com to group: test-group

2019-03-05 23:56:41,815 INFO  [com.adobe.consulting.myorg] (http-8443-1) Found user: canonicalName:testuser@test.com__domain:myorg_custom_domain__type:USER and group: canonicalName:e0a93acd-be7f-432d-aba7-b3fabdf660b7__domain:myorg_custom_domain__type:GROUP

2019-03-05 23:56:41,870 DEBUG [com.adobe.idp.um.businesslogic.authentication.AuthenticationManagerBean] (Thread-19) Authentication successful for MYORGAuthProvider and the user is identified as testuser@test.com@myorg_custom_domain (testuser@test.com)

2019-03-05 23:56:42,988 ERROR [com.adobe.edc.server.errors.exception.EDCClientException] (http-8443-1) Thread: http-8443-1, hashcode: 204644541  clientErrorCode:770 clientErrorCodeHEX:0x302 message:

2019-03-05 23:56:42,988 SEVERE [com.adobe.rightsmanagement.webservices.rest.RestServlet] (http-8443-1) EDC Client Exception with Error Code = [770] and error message :

Thanks,

Akhila