Unable to download an AEM installer

[gischellatte]

To whom it may concern, 

When I clicked on the AEM installer, I received this error message:

"It seems that your Adobe ID is not linked with your Adobe Experience Cloud solution accounts"

I cannot download any of the AEM installers. Can you help me to solve this matter?

Warm regards,

Gisela

[gischellatte]

I have already deleted the cache and used a different browser but there was no avail.

[VishalKa5]

Hi @gischellatte ,

Why the error happens:

• Your Adobe ID is not linked to an active Adobe Experience Cloud (AEM) product profile.

• It’s an access issue, not a browser/cache problem.

What to do:

1. Contact your company’s Adobe Admin

   • Ask them to add your Adobe ID to the AEM product profile in adminconsole.adobe.com.

2. If you don’t know the admin, contact Adobe Support:

   • https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

Thanks & regards,

Vishal

[gischellatte]

Hi Vishal, 

I am using a personal account. How should I change the access?

Warm regards,

Gisela

[VishalKa5]

Hi @gischellatte 

If you're using a personal Adobe account, you won’t be able to access AEM or download the installer — because AEM is only available to enterprise (company) accounts.

Here’s what you should do:

1. Log out of your personal Adobe account.

2. Log back in using your company email — choose “Company or School Account” if you see that option.

3. If you don’t have a company Adobe account yet, ask your IT team or Adobe admin to:

   • Create one for you.

   • Give you access to AEM in Adobe Admin Console.

4. If you're still stuck, contact Adobe Support here:
   https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

Thanks & Regards,

Vishal

[SantoshSai]

Hi @gischellatte,

Kindly refer similar question answered here: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/how-to-solve-that-quot-you...

Ask your Adobe Admin (IT or AEM project admin) to:

• Log in to Adobe Admin Console

• Add your Adobe ID to:

  • The correct organization

  • A product profile under Adobe Experience Manager

They can assign you roles like:

• Developer

• Author

• Business Practitioner

• Cloud Manager Admin (if applicable)

[BrianKasingli]

You don't have the correct permissions. You should ask your system admin to provide you access for the AEMaaCS product. Once you have the correct permissions, you should be able to see this page. here https://experience.adobe.com/#/downloads/content/software-distribution/en/aemcloud.html 

[kautuk_sahni]

@gischellatte Just checking in. Were you able to resolve your issue? We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could benefit the community. Thanks again for being part of the conversation!