Top CEOs Share How Customer Experience Starts With Culture | AEM Community Blog Seeding

[kautuk_sahni]

Top CEOs Share How Customer Experience Starts With Culture by Forbes

Abstract

When Jeff Bezos started Amazon -- originally called Cadabra -- he announced, “Our goal is to be earth’s most customer-centric company.” Today Jeff Bezos calls it "customer obsession."

As I explored why customer focus is the primary driver of many of the world’s most successful companies, I was thinking about conversations I had over the past year with CEOs who through customer-centric models are leading their industries. What I found is the key to a world-class customer experience really starts with your own culture. Below are direct quotes from 10 CEOs whose companies are leaders of service in their industry.

Read Full Blog

Top CEOs Share How Customer Experience Starts With Culture

Q&A

Please use this thread to ask the related questions.