Status page shows green, but still experiencing issues

[NamitaDu]

Hi everyone,

I am checking https://status.adobe.com/ under Experience Cloud - Adobe Experience Manager, and everything shows as green, meaning “all services operating normally”

However, our team is noticing sluggish performance and occasional downtime over the past few days. We have confirmed this isn't due to our local network or browser issues.
Has anyone else observed similar symptoms while the status page reads as operational? What is the best way to proceed? Should we monitor via Adobe’s Status API, or submit a ticket/change subscription settings? Appreciate any guidance or best practices.

thanks!

 

[SantoshSai · Accepted solution]

A few steps you can take:

1. The green status indicates no active outages or scheduled maintenance from Adobe’s side. But sometimes intermittent or regional impact issues may not immediately trigger a visible alert on the dashboard.

2. Log into Adobe status at status.adobe.com and manage your subscription. You can opt in to receive notifications specific to AEM components like Sites Delivery, Assets, or Cloud Manager. This ensures you're alerted as soon as Adobe publishes any CSO (outage) or CMR (maintenance)

3. If you want real-time integration, Adobe Status APIs let you poll events programmatically using filters by product: https://developer.adobe.com/adobe-status

4. While Adobe shows no issues, your symptoms may still stem from:

   • Local or CDN cache layers,

   • Network routing or firewall disruptions,

   • Or slowdowns in your AEM author/publish environments.

   Use logs and monitoring (eg. APM tools) to rule these out.

5. At the very end, If the status page stays green but your production or QA instances continue to misbehave, raise a support ticket with Adobe Support, including detailed timestamps, environment identifiers, and what you're observing.

[Jörg_Hoh]

Please fill a support ticket, and provide relevant information like timing and how you experienced the slowness and the downtime.

Also, status.adobe.com reflects in general issues affecting the service "AEM as a Cloud Service" as an overall service. It does not necessarily reflect the status of individual tenants (customers) on AEM as a Cloud Service.