References option in sites.html is showing Error for a particular user

Forum|Forum|3 years ago
July 20, 2022
2 replies
776 views

Hi,

When a user access a particular content in sites.html, the references tab is showing below error.

"An error occurred while refreshing list of references"

He can access the same reference for another content folder.

We have checked all the access of user and he have all access except Read ACL and EDIT ACL.

Any idea?

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Best answer by B_Sravan

on which version are you?

can you impersonate as that user and see if you face the same error?
I would suggest a quick turn around to delete the user and re create with required permissions and check. (to eliminate wasting time in debugging this).

Thank you,

Sravan.

B_Sravan

Accepted solution

Community Advisor

on which version are you?

can you impersonate as that user and see if you face the same error?
I would suggest a quick turn around to delete the user and re create with required permissions and check. (to eliminate wasting time in debugging this).

Thank you,

Sravan.