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SOLVED

References option in sites.html is showing Error for a particular user

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Level 3

Hi,

 

When a user access a particular content in sites.html, the references tab is showing below error.

"An error occurred while refreshing list of references"

He can access the same reference for another content folder.

We have checked all the access of user and he have all access except Read ACL and EDIT ACL.

Any idea?

akhilr48142671_0-1658294193692.png

 

1 Accepted Solution

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Correct answer by
Community Advisor

on which version are you?

can you impersonate as that user and see if you face the same error? 
I would suggest a quick turn around to delete the user and re create with required permissions and check. (to eliminate wasting time in debugging this).

Thank you,

Sravan.

View solution in original post

3 Replies

Avatar

Correct answer by
Community Advisor

on which version are you?

can you impersonate as that user and see if you face the same error? 
I would suggest a quick turn around to delete the user and re create with required permissions and check. (to eliminate wasting time in debugging this).

Thank you,

Sravan.

Avatar

Level 3

Hi @B_Sravan,

 

We are using AEM 6.5 version.

I have impersonated and able to replicate the issue.

I have created a new user and it is working fine.

But if we add a specific content group, I am able to reproduce the same issue.

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Level 4

If the error is appearing only for a specific folder and only a specific user: it might be best to try out @B_Sravan 's suggestion to save time.

 

Or do you see this error with multiple users/group?