Redundant folders in DAM

[ranadyutis95334]

While uploading assets pdf,ppt in DAM a redundant folder with the same name of the asset is getting created in the same path where the asset is uploaded. The folder contains sub folders namely jcr:content and metadata.xml. 

 Any idea as why this is happening. The problem is not happening always but sometimes it is observed.

[ranadyutis95334]

I Have attached the error logs and screenshot from damadmin for the same date. 

[Gokul2011]

Any logs to check ?

[ranadyutis95334]

What is the format for error log that can be posted. I see .zip and 7z not getting uploaded.

[Sham_HC · Accepted solution]

This can be multiple cause like custom listeners, web statement etc... . File support ticket with below details

*)  Package containing sample.

*)   Logs at the time you encounter issue.

*)   If you can reproduce consistantly then the request tracker details.