OOTB "Ratings" component is not working on custom website pages.

[Former Community Member]

Hi, I am working on adobe CQ 5.4, and using OOTB "Ratings" component under "Collaboration". Whenever i am adding it on the geometrixx website pages it is working fine. But Whenever i am dragging it on my own website pages(not using the geometrixx templates), the "ratings" component does not seem to work. Basically, the 5 "stars" which should appear in order to rate doesn't appear anymore.

Has anyone tried this? Please help.

OOTB "Ratings" component is not working on custom website pages.

[danmcweeney]

Can you see if there are any Javascript errors in the browser console? Often if there are no errors in the server log it might be a simple issue of not having the JS included on the page ( especially if you are testing this from a Publisher node).

[dwalling · Accepted solution]

It might be a missing clientlib on your website pages. Can you try using your browser's tools feature to track the requests to the server and look for 404's etc.

[Former Community Member]

Thanks for the reply. I haven't overlaid the component, I am just using the OOTB component and the clientlibs is included in the component itself. I have not made any changes to it. Also, i checked the logs and there is no error. 

I am able to post comments using "Ratings" component just that the stars used for rating aren't showing up when i am dragging the component on any of the pages except the geometrixx website pages. Have you faced anything similar?