Not able to login on publisher after in-place upgrade from AEM 6.3 to 6.5

[RitendraS11]

Hi Team,

I have performed in-place upgrades on author and publisher instances and after all the process is ok. Verified the upgrade.log file and error.log file.

Now, when I try to log in to the publisher instance - not able to log in.

Tried login via

https://<IP>:<PORT>/libs/granite/core/content/login.html?resource=/crx/de/index.jsp

I got navigated to CRXDE. But, only /content and /bin are being shown

https://<IP>:<PORT>/libs/granite/core/content/login.html?resource=/system/console 

I got the login screen again

 Any suggestions or pointers would be appreciated.

__PRESENT

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[Asutosh_Jena_]

Hi @RitendraS11 

You should be able to login using the below URL:
http://HOST:PORT/libs/granite/core/content/login.html

Please let us know what error you see when you try to login. Also request to check the browser console when trying for login.

Thanks,

Asutosh

[RitendraS11]

@Asutosh_Jena_ Thanks for checking. But, I have already mentioned in my post that it's not working.

[MukeshYadav_]

Hi @RitendraS11 ,

Which service pack of 6.5 have you installed?

You may refer https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/after-service-pack-6-5-8-i...

Thanks

[arunpatidar]

Hi @RitendraS11 
What user are you using? admin then it should work, could you please check error.log when you do login?

restart AEM and try again.

[RitendraS11]

The server got corrupted and stopped working. So, I can't check it anymore. 

Thanks for looking into it!

[kautuk_sahni]

@RitendraS11 Did you find the suggestions helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!

[RitendraS11 · Accepted solution]

Thanks everyone for looking into it.

I found the issue with the setup at my end. The login issue occured when I installed the service pack 9.. Which means, when upgraded to 6.5.0 - login was ok. When I installed service pack 9 - the login URL stopped working - only on publish instance.

To login, if I append the URL with "?sling:authRequestLogin=1", login works fine.

Maybe, this can help others facing similar issues.