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Mails triggered from AEM workflow is receiving very late


Level 2


    We have configured AWS in our Day CQ Mail Service in our Publish Instance for sending emails for registration process. Whenever we tried to register a new user (from the dispatcher), emails are getting delivered very late (say 4 to 5 hours even for gmail). 

As per the link ( we have setup the configuration.

Also, please suggest where we need to configure the CQ Mail Service (in Author or in Publish) as best practices, Thanks.

2 Replies




have you figured out where the delay is? Can you detect: 

  • When the registration event that is meant to trigger an email occurred
  • When the email was sent to the mail server
  • When the mail was processed by the mail server and sent




Level 2

Hi Opkar,

I am not aware on how to check the email sent time & processed by the mail server. Please let me know on how to verify the same, Thanks.