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LiveCopy is not working, it is giving an empty page.


Level 5

Hello All,

I have created LiveCopy of the English language "Great Britain Sales" page for French language but when we go into the page it doesn’t have any elements, like it copied a blank template.

I thought I might be able to populate the pages by going into the EN page and doing a rollout to FR for Great Britain but nothing comes up and the top of the page says 0 of 2 live pages. It should at least show the EN page that we are making LiveCopy from.

Recreation Steps:

I am considering We-Retail project for explanation, I went to http://localhost:4702/sites.html/content/we-retail/ca/en Men page as my source page and selected create button then selected Live copy option and then I've selected the destination path location http://localhost:4702/sites.html/content/we-retail/ca. Then when I go to the newly created destination page it doesn’t have any elements, like it copied a blank template.

Live copy.png

on the destination page, top of the page it says 0 of 2 live pages like below screenshot.

Screen Shot 2018-11-12 at 11.50.51 AM.png

Does anyone have come across the similar issue, if so please help me with steps or any source/ links to follow.



4 Replies


Level 10

First thing to ask here - have you followed all the steps in the AEM Product docs here:

Creating and Synchronizing Live Copies

Also - what AEM Version are you using?


Level 5

Yes smacdonald2008​ we are following it, this issue occurring on our existing site and we are seeing this issue lately.


Level 10

If docs are not working - there is an issue on your instance. Please open a support ticket. You may need a hotfix.