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Intermittent issues with images processing in DAM (AEM 6.1)

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Level 1

when uploading images or other assets to DAM in prod - the majority randomly fail to completely process.  There are no renditions generated, and there is no thumbnail which can be viewed through AEM. Looking at logs I see errors such as, cannot add new rendition, could not render image, unable to find (path to resource), com.day.cq.workflow.WorkflowException: execute gatekeeping failed, asset (path to asset) in payload doesn't exist for workflow.

We are using AEM 6.1

3 Replies

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Level 10

could you share couple of stacktraces?

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Level 10

Most of the community is way beyond 6.1. When you publish these assets - are you seeing same issues.