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In RTE dialog after switching to SourceEditMode, then clicking outside of the dialog RTE-toolbar dissapears

pitchfork228
Level 2
Level 2

Is this a known issue for AEM? Are there maybe some fixes for it or ideas on the best solution?

9 Replies
smacdonald2008
Level 10
Level 10

Does the toolbar disppear if you do not do this action?  I would avoid that action and you can file a support ticket so this can be fixed.

pitchfork228
Level 2
Level 2

Only this action provokes such a critical outcome.

Btw, where can I look at issues already known to AEM which are on a waiting list to be fixed in next CFPs or file a support ticket myself?

smacdonald2008
Level 10
Level 10

File a ticket yourself. If you do not know how - we have it listed in the 2018 articles in the Featured section - article 5.

pitchfork228
Level 2
Level 2

I guess I will. But I don't think just filing a ticket would be acceptable as it's a bug in our system that needs to be fixed sooner than AEM fixes it themselves plus we use and test this solution.

vasudevaraog731
Level 3
Level 3

Hi,

We are facing one issue similar to this.When we add a rich Text editor  and Number Field in a single dialog,First time while authoring  it's working fine but when we re-open the dialog  it's not allowing to edit the number field/Rich text editor  and If there are any other drop-down fields, all are coming blank.Throwing below error.

Uncaught TypeError: Cannot read property 'sourceEditMode' of undefined

1720642_pastedImage_1.png

Vish_dhaliwal
Employee
Employee

Hello,

This is a known issue which is fixed via NPR-27851 in 6.4 SP3 and 6.3.3.2 (NPR-27136).

Please test with the latest SP version.

Regards,

Vishu

sampath_kumar_g
Level 2
Level 2

Hi Vish.dhaliwal

Can you send me the URL to download the package for NPR-27851 in 6.4 SP3 and 6.3.3.2 (NPR-27136)
or, could you please share the zip here.

Thanks,

Sampath.

Techaspect_Solu
Level 7
Level 7

Hi,

This is an expected behavior in AEM. Since a dialog can contain multiple RTE's, at a time, only one RTE's toolbar should be visible.

Hence, it is decided to show the toolbar on clicking inside RTE.

Please take a look at below forum questions. Engineering team answer was mentioned in the below forum questions:

RTE plugin menu is not visible until you click inside the RTE textarea in AEM 6.3 touch UI dialog

AEM 6.3 richtext

Hope this helps!

Regards,

TechAspect Solutions

pitchfork228
Level 2
Level 2

Yeah, I understand that.

The thing is after the behavior I've described you are unable to get RTE toolbar back on the screen.

It dissapears completely and won't even show up after clicking on RTE dialog.

So it's a bug, I believe.