Gmail custom classes are not loading same content is works fine Outlook ..etc

[Satish2info]

Hi,

While sending emails from the campaign styles are not loading properly for the Gmail but other email accounts display fine outlook etc.

Could you please help to resolve the issue?

[SantoshSai]

Hi @Satish2info ,

May I know which version of AEM are you on? Do you see any errors in error.log? Did you checked in different browser? It could be sometimes browser specific.

Regards,

Santosh

[Satish2info]

hi @SantoshSai ,

we are using 6.5.0 and there are no errors in the logs and it delivers fine! Styles are loading fine in outlook only the problem is for Gmail !

[B_Sravan]

Hi @Satish2info ,

I had this problem almost 3 years ago while I was working with campaign.

Please make sure that you use tabular format for your emails (<td><tr> tags) and also, try inline styling for your html; that solved my problem. Let me know how it works for you.

or have the css loaded under style tag. Reference; https://developers.google.com/gmail/design/css 

Also, check this solution from Felip : https://support.google.com/mail/thread/4760488/css-classes-no-longer-working-in-gmail-browser-client... 

Regards,

Sravan