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Failed to load workitem information

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Level 1

Greetings,

Occasionally our users are occasionally encountering the following error while trying to complete a workflow.  The error says, "Failed to load workitem information. The selected item may no longer be available."

 

image-20200320-202307.png

I have been tasked with trying to diagnose the cause of the issue, but unfortunately we don't have steps for replication.  I'm hoping someone has some insight on what causes AEM to throw this particular error.

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Community Advisor

Could you also check the access rights?
And open a network tab in browser to check which request is failing?