Export Metadata Async job not working

[ASP_Corp]

Hi,

On clicking  "Export Metadata" button in the menu after selecting a sample folder in assets. Iam taken to the "Export Details" page, click on the "export" button after configuring the report. i do get a pop-up saying "Your Metadata bulk export task has been initiated. you will be notified on successful completion".

But, the task never complets successfully. i am not getting a notification in my AEM inbox, nor do i see the success records in "Jobs" folder in navigation. can anyone tell me how to troubleshoot this?. were to look for?.

i created error log in log support by adding com.adobe.cq.wcm.jobs.async.impl.AsyncMoveConfigProviderService class. nothing shows up on the log. nothing shows up in the error log too. curiously this workflow works in our lower environments. 

any help appreciated. thanks

[DPrakashRaj · Accepted solution]

I believe you are using AEMcas, whenever you click to generate the metadata report you will always see that in your report job queue, if it still not competed it will say processing. You will not get any notification in your aem inbox. You need to check the reporting section to what happen with your request. If you don’t see anything there then that might be related with your permission. I believe metadata export is part of admin permission so check if your user has been assigned the administrator group