Experience Fragment and countries

[SarahBo2]

Hi there,

In our project we have experience fragments header/footer set by default in templates. We recently added a new country (Greece) to our site. Greece is not able to retrieve the experience fragment in each page. In some pages it take the Greece one, in others the default one.

The site path is : /content/project/gr/gr

The experience fragment path is : /content/experience-fragments/project/gr/gr/site/header/master

As for now sometimes it takes the default fragment that is /content/experience-fragments/project/de/de/site/header/master.

We're having this issue just with this country. Other countries correctly recover the referenced xf.

Does anyone have a solution for this issue?

Me and my team thank you in advance.

Sarah

[arunpatidar]

Hi @SarahBo2 

It might be a cache issue. Please try bypassing the cache and check again.
Additionally, review the scenario where the default Experience Fragment might be appearing:

Experience Manager Core Components: Experience Fragment Fallback

[SarahBo2]

Hi @arunpatidar , 

it can't be cache because the issue is already visible on author.

[arunpatidar]

Hi @SarahBo2 
Can you also check, for which page type the default XF is appearing, could be issue with template configuration.

[SarahBo2]

Hi @arunpatidar ,

It seems that the problem could be the name of the language : gr. Because if we set the language in "el" and we create the xf under el, all pages automatically recover the correct xf. Is it possible that adobe supports just any specific country/language? Could it be a relationship between the language and the xf?

Below the updated paths:

path site--> /content/project/gr/el

path experience --> /content/experience-fragments/project/gr/el/site/header/master

Thank you for your help

[arunpatidar · Accepted solution]

Hi @SarahBo2 
You can check this, I think for Greece the language code is el

https://github.com/michaelwittig/node-i18n-iso-countries/issues/57

https://www.w3.org/International/O-charset-lang.html 

You can check AEM language root config - https://experienceleague.adobe.com/en/docs/experience-manager-65/content/sites/administering/introdu...

[kautuk_sahni]

@SarahBo2 Did you find the suggestions from users helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!