During the customer on-boarding process, all the AEM cloud environments purchased by a customer will be automatically provisioned by Adobe, and linked back to their program in Cloud Manager. These AEM cloud Environments are included in every Adobe Managed Services subscription, and are usually comprised of at least one production environment, one stage environment, and optionally one or more development or test environments.
Upon completion of the environment provisioning process, the designated customer administrator receives a welcome email with the confirmation they have been granted access to the Adobe Experience Cloud. The email contains detailed information on how to get started with the Experience Cloud services, the AEM Managed Services cloud environments, as well as the Cloud Manager self-service portal. Additionally, the email contains important information such as the Customer Success Engineer contact information, where to go for Support Resources, Forums, or FAQs, and much more. In the list of resources provided in the email, you will also get details on how to access Cloud Manager or your AEM cloud environments.