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Draft does not save for some users in Portal

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Level 1

 We have a form portal, and a couple users have had issues when they save the form, the form does not save in the drafts folder. When they click Save on the form, they are also not seeing the pop-up that comes up and says Your draft has been Saved to the drafts folder. We tried allowing pop-ups and that did not work either. Also tried installing Chrome (they were on Safari) and that did not work. I know it is working for other users, so wondering if there is something else that could be blocking this user from saving to the drafts folder. Any thoughts?

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