Downloading AEM logs without accessing the filesystem via System Diagnosis Page Download shows empty file | Community
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maryani
maryani
Level 2
September 12, 2023

Downloading AEM logs without accessing the filesystem via System Diagnosis Page Download shows empty file

  • September 12, 2023
  • 3 replies
  • 2644 views

I tried login with Admin credentials and tried to download logs from below URL,

 

System Diagnosis Page Download a system status ZIP export from the system diagnosis page: https://localhost:4502/libs/granite/operations/content/diagnosis.html (select Download Status ZIP).

 

but the size of logs file is showing more than 100mb but the downloaded file is empty and error while opening the granite_status.zip file, Please let me know if there anyway to download logs 

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3 replies

sherinregi-1
Community Advisor
sherinregi-1Community Advisor
Community Advisor
September 12, 2023

Hi @maryani 

 

If you have access to system/console you can also download logs as zip from the below path

http://localhost:4502/system/console/status-slinglogs

 

 

 

Also on the diagnosis page can you try checking the thread dump alone and see if that is working 

 

 

 

    maryani
    maryaniAuthor
    Level 2
    September 13, 2023

    If I dont have access to system/console, I tried On Diagnosis page , empty file is getting downloaded. Any thoughts on it?

      maryani
      maryaniAuthor
      Level 2
      September 13, 2023

      @maryani 

      Can you  look for the below line in error.log files and see if you are getting any error.

      GET /libs/settings/granite/operations/diagnosis/granite_status.zip

       

      When I tested I could see one indexing/traversing issue on one of our servers, so wanted to check that as well in your case.

       


      Yeah looks like it is same for me traversing

      GET /libs/settings/granite/operations/diagnosis/granite_status.zip HTTP/1.1]

       

       

      What can we do here?

        aanchal-sikka
        Community Advisor
        aanchal-sikkaCommunity Advisor
        Community Advisor
        September 13, 2023

        Hello @maryani 

         

        For local AEM instance:

        - you can access all logs from crx-quickstart/logs folder

         

        For AEM server:

         

        Sling > Log Support

        - Go to http://localhost:4503/system/console/slinglog Or Sling > Log Support

        - Click any of the links, here the links will open like http://localhost:4503/system/console/slinglog/tailer.txt?tail=10000&grep=*&name=%2Flogs%2Ferror.log . You can modify:

        • tail value to get recent logs
        • grep value to get lines with specific text

         

         

        Status > Log files

        This one @sherinregi-1  has already explained

        Aanchal Sikka
          kautuk_sahni
          Community Manager
          kautuk_sahniCommunity Manager
          Community Manager
          September 18, 2023

          @maryani Did you find the suggestions from users helpful? Please let us know if more information is required. Otherwise, please mark the answer as correct for posterity. If you have found out solution yourself, please share it with the community.

          Kautuk Sahni
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