In this article, you will learn about our chatbot management integration inside Adobe Experience Manager (AEM).
We will introduce the core principles of how an AI chatbot works, is maintained, and what advantages an integration into AEM has compared to direct usage of a framework. We will also discuss architecture for integration into enterprise environments.
To simplify usage, we followed the AEM concepts.
We manage all chatbot data structured in pages.
The main elements to manage are intents and entities.
We integrated the management of real-world data collected from chatbot usage as well.