At the beginning of the pandemic, agencies that mainly relied on paper-based processes were left scrambling and had to work hard to bring their processes into the digital realm. Those who were already working toward digitizing their processes fared better, but they still had to find ways to modernize further and improve efficiency and productivity.
As we move through the early months of 2022, digital expectations will only continue to rise. The push to ensure government agencies enhance their digital technologies and processes to give citizens and employees more consistent, reliable, and secure experiences is crucial. The pandemic has changed communications forever, and that means the world is digitizing faster than ever before.
63% of government respondents are planning to implement or expand their use of digital document processes and tools in the next 12 months, according to recent research.
Digital-first strategies are ideal for employees and citizens
According to our Adobe Panel Survey, government agency leaders say that improving employee satisfaction was a top priority. And better digital processes are a key component of employee satisfaction. Employees who are forced to rely on manual processes, paper-based approvals, and internal security controls are often overwhelmed and frustrated — but those who work with streamlined digital systems are more empowered to deliver mission outcomes without sacrificing productivity or compliance.
Citizens also want better digital experiences, and agencies that have implemented those digital-first solutions have seen great successes. Take the City of Seattle, for example. When COVID-19 first hit, their agency acted quickly to provide 1,000 laptops and 3,000 Adobe Acrobat Sign licenses to city employees. Within the first three months of 2020, e-signature transactions increased by 300%, and critical government enrollment and approval processes kept going without interruption.
Moving government processes online is a game changer for your employees. And it makes it easier and faster for the public to access vital services as well.