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Components aren't allowed to add, drag / drop them in one targeting audience but allowed in other audiences and even in default

arturl43391132
Level 4
Level 4

Hello Adobe Community,

AEM 6.5

 

We have a strange problem regarding targeting on the page. We have default audince and custom named, e.g. Custom Audience.
The problem is that components aren't allowed to insert in targetparsys, drag and drop them, but everything is okay in default audience.
Custom audience:

arturl43391132_0-1607526255415.png

Default audience:

arturl43391132_1-1607526308340.png

As you can see there is no "+" on dialog.
And at the same time on other pages different audiences work good.

 

Could you please say what the problem can be?

 

Thanks in advance.

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