Seattle is one of the nation’s fastest growing tech hubs. With the offices of Microsoft, Adobe, Amazon, and Google in the area, the city is no stranger to progress and innovation. A few years ago, like many other local governments, the City of Seattle was struggling to keep pace with the private sector’s digital transformation.
The government decided to modernize its operations and began gradually shifting to the cloud. With the goal of improving productivity, they first adopted Microsoft Office 365, then added electronic signature processes with Adobe Sign.
The timing worked to their advantage. When COVID-19 hit, the government was well-positioned to adapt to their new digital challenge.
In a recent webinar – Preparedness Through Digitization: Practical Lessons from Seattle’s COVID-19 Response – leaders from the city’s digital workplace division within the Seattle Information Technology Department shared insights on their modernization journey. They discussed how previous events like scheduled traffic disruptions helped them evolve their capabilities—enabling them to continue providing services to citizens and businesses effectively during the COVID-19 pandemic.
Today, the City of Seattle’s success is becoming a model for other governments. Here’s their story.