Chinese Translation of pptx file not rendering properly

[VaishnaS1]

Hi,

In my current project, there is a pptx file which contains some Chinese text on its first page. But in the thumbnail, these characters are not properly rendered. Showing square boxes in place of Chinese characters.

We are currently using 6.5.9 .  Attaching pics for reference

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Please help me figure out why it is not getting properly rendered.

[TarunKumar · Accepted solution]

Hi @VaishnaS1 ,

I believe AEM considering this as a special character and there is already an internal enhancement request(CQ-4273749) logged for this issue. If apporved, it should be included in the next major release for AEM(6.6).
Also check if  the error log, while uploading the asset. If you see something like below:

encoding Processing status returned failed with Error due to Invalid encode request.

then cause is that thumbnails and renditions are not generated properly because of special characters (e.g. ‘&’) in the filename. Remove the special char from file name.

Thanks
Tarun

[kautuk_sahni]

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