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Change thumbnail button is not there for asset in our environment.


Level 5



I don't see the change thumbnail button for the assets in our environment. Dynamic media is configured and enabled in our environment and version is cloud service. MicrosoftTeams-image (1).png


Here, there's no button in our environment. What could be the reason? 

Screenshot (78).png

2 Replies


Community Advisor

Hi @keerthana_hn 


Can you share the steps followed and the error that you see in the error.logs to debug more on this?


Hope it helps!

Kiran Vedantam


Level 5

Hi @Kiran_Vedantam ,

There's no error in logs and I have followed this document

Also, we are using dynamic media classic in our project. Could it be because of that we don't see change thumbnail button.