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Change thumbnail button is not there for asset in our environment.

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Level 5

Hi,

 

I don't see the change thumbnail button for the assets in our environment. Dynamic media is configured and enabled in our environment and version is cloud service. MicrosoftTeams-image (1).png

 

Here, there's no button in our environment. What could be the reason? 

Screenshot (78).png

2 Replies

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Community Advisor

Hi @keerthana_hn 

 

Can you share the steps followed and the error that you see in the error.logs to debug more on this?

 


Hope it helps!

Thanks,
Kiran Vedantam

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Level 5

Hi @Kiran_Vedantam ,

There's no error in logs and I have followed this document https://experienceleague.adobe.com/docs/experience-manager-learn/assets/dynamic-media/dynamic-media-....

Also, we are using dynamic media classic in our project. Could it be because of that we don't see change thumbnail button.