Authentication support service missing

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dinesh_sundaram

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dinesh_sundaram

dinesh_sundaram

15-03-2017

Getting Authentication support service missing while starting aem instance, tried to find good revision but that is showing no good revision found, is there any way to get the instance working without restoring any backups?

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amoghd64765494

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amoghd64765494

amoghd64765494

16-03-2017

Hi Dinesh,

Check if /system/console/bundles are opening for you ? if yes, then check for oak bundles if it is in resolved state.

Thanks,
Amogh

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kautuk_sahni

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kautuk_sahni

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kautuk_sahni
Community Manager

17-03-2017

Please share with us AEM error.log.

Meanwhile pleas have a look at this reference post:- http://help-forums.adobe.com/content/adobeforums/en/experience-manager-forum/adobe-experience-manage...

//Thread talks about AEM 6.1 Startup Error: Missing Authentication Service 

~kautuk

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Runal_Trivedi

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Runal_Trivedi

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Runal_Trivedi
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17-03-2017

dinesh sundaram wrote...

Getting Authentication support service missing while starting aem instance, tried to find good revision but that is showing no good revision found, is there any way to get the instance working without restoring any backups?

 

If all your bundles are active and still you are getting the same error, then try deleting and re-indexing the content. When indexes gets corrupt, then you run into this error. Sometimes you will need to club that up with Tar compaction too.

If your bundles are not coming to an active state and are staying in installed phase, then try to stop the Bundle - Apache Sling Resource-Based Discovery Service (org.apache.sling.discovery.impl) from felix console and restart your server. Once all the other bundles turn active, then you can start the discovery bundle again.

~Runal

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dinesh_sundaram

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dinesh_sundaram

dinesh_sundaram

18-04-2017

yes, I can access system console, i see all bundles are active there too.

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dinesh_sundaram

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dinesh_sundaram

dinesh_sundaram

18-04-2017

I have tried re-indexing and tried to find good revision too but no luck.

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dinesh_sundaram

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dinesh_sundaram

dinesh_sundaram

18-04-2017

This is happening on working instance too after restart.

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MC_Stuff

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MC_Stuff

MC_Stuff

18-04-2017

Hi Dinesh,

  It needs some back end operation to identify or create good revision on your instance.  Please engage with official support team 

Thanks,

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amoghd64765494

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amoghd64765494

amoghd64765494

19-04-2017

Hi Dinesh,

Try this:

  1. Check your oak version by searching "oak" in "\crx-quickstart\launchpad\felix" folder.
  2. Download same version bundle from maven.
  3. Create install folder under crx-quickstart and place downloaded jar over there.
  4. Start your instance.
  5. Check bundles status, refresh if it is in resolved state.

*Make sure your instance is stopped before doing above steps.

Thanks,
Amogh

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dinesh_sundaram

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dinesh_sundaram

dinesh_sundaram

19-04-2017

I just followed this steps, all bundles are active but I still see Authentication support service is missing while accessing /crx/explorer/login.jsp