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AEM is down after disable/enable OSGI "Apache Jackrabbit Oak External PrincipalConfiguration"

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Former Community Member

On AEM 6.4.0, following the document to setup Asset Link , we did the following

  • Under "Apache Jackrabbit Oak External PrincipalConfiguration" DISABLE "External Identity Protection" (attached screenshotScreen Shot 2019-06-18 at 12.38.22 PM.png)
  • Make some changes to User properties
  • Enable "External Identity Protection"

After enabling, AEM is down and shows error as:

HTTP ERROR: 503

Problem accessing /. Reason:

AuthenticationSupport service missing. Cannot authenticate request.

Did we miss anything? Is this a known issue? Should we try to manually restart AEM?

Appreciate any help.

1 Accepted Solution

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Correct answer by
Employee Advisor

I would restart if you change such a fundamental setting. Although it should not be necessary. Can you check the log to find the reason why this error is thrown?

Jörg

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1 Reply

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Correct answer by
Employee Advisor

I would restart if you change such a fundamental setting. Although it should not be necessary. Can you check the log to find the reason why this error is thrown?

Jörg