AEM-Campaign integration

[Shaheena_Sk]

I have made a direct connection between AEM-Campaign and the connection is successful. I am using campaign classic and AEM 6.5.6 and OOTB email template/components. The campaign  cloud services value is configured with the integration, and the templates get synced to campaign. but, in properties for those email, in the Email tab, the campaign button remains disabled. In the Adobe Campaign tab, the Template drop down also remains disabled. If i edit the email by adding a component say, Text and Personalization, then i try to edit the component value, the campaign here also remains disabled. What should i do. 

(In campaign i am able to synchronise/desynch the email easily)

[Manu_Mathew_ · Accepted solution]

@Shaheena_Sk I'm Not very sure, however, your issue appears to stem from incomplete configurations or missing permissions.

verify for Campaign Cloud Service configuration in AEM with 

• External Account Name (matches the one in Adobe Campaign).
• Instance URL and credentials.
• Configuration ID.

Check User Permissions.

To test sync-

• Navigate to Tools > Cloud Services > Campaign Classic Configuration.
• Select a template, sync it manually, and verify that no errors occur.
• In Campaign Classic, confirm that the template appears under Resources > Campaign Management > Email Templates.

Also try posting here for more campaign-related visibility https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/ct-p/adobe-experience-mana...