Digital modernization in government has been picking up steam over the last decade.
In normal years, government agencies would often grapple with shifting technology priorities and budgets. This has led to some uneven improvements in the past. However, the need for agencies to quickly support the public due to the COVID-19 pandemic was a driving force and intensified the focus on delivering digital services. This dedication and commitment to expanding digital government has led to the most significant digital modernization effort across all levels of government in our history.
The accelerated adoption of new technologies to improve digital customer experience (CX), ensure government mission continuity and support the government’s workforce, was made possible due to dedicated public servants and strong public-private partnerships.
At Adobe, partnering across industries to improve digital customer experiences is a significant part of who we are. When the COVID-19 pandemic hit in 2020, we created a Rapid Response Program and COVID resources hub to help government adapt and meet the needs of their workforce and the people they serve. One year later, we recently achieved a milestone worth celebrating: Adobe is now partnering with Federal Government as well as individual agencies at the state, county, and city levels in all 50 states.
We are proud that these partnerships have enabled government agencies to modernize their operations through a combination of Adobe Experience Cloud and Document Cloud solutions. But perhaps most importantly, we are excited to have been part of the amazing stories of successful cross-collaborations and agile responses by government agencies.
Here are a few examples of how, with the right technology, government and Adobe worked together during a critical time to bring better digital experiences and better government services to the people.