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Error with brand image

jaredn71116668
Level 1
Level 1

I am getting an error while creating a new project - brand image upload fails. The upload button is greyed out while trying to upload it later.

1 Reply
Ken_Beaton
Employee
Employee

Hi Jared, we have strict rules for what type of images we support (.jpg and .png) with specific size constraints for brand image.  I'm not entirely sure why the button would be disabled if you have sufficient permissions to edit the project.  Can you reach out to Adobe Support with your publication ID and we can take a look.