Update BPO report on CDN Cache metrics - Status changed to: Investigating

[#1]

Request for Feature Enhancement (RFE) Summary:	The Cache metrics report generated by Adobe SME named "AEM CS BPO Tech Staff Report.pdf" monthly basis recommends improving the CDN Cache ratio but the way its generated needs to be revisited as the internal call, or URL forwarding requests, internal redirects are all being tracked differently causing the cache hit and coverage ratio scores reported low.
Use-case:	Ex: when the request is made for our website like fiserv.com gets (302) redirect to  https://fiserv.com and to https://www.fiserv.com/ in this case considered as different requests and reports miss or pass. As this is the homepage and the number of page visits to the homepages are high the score gets impacted significantly. other examples like A) there are calls like /autodiscover.xml and other that gets originated from network or bots or health checks and not from core AEM application which also gets reported as MISS/PASS and impacts the score. B) json responses with url params cannot be cached due to impl nature and requirements but this also gets reported as MISS After detailed manual analysis and cache coverage details the Adobe SME confirms we are on excellent coverage beyond the minimum standards and no issues but as per BPO report and score from Cloud manager dashboard we are not. Hence request for revisiting of reporting to reflect actuals appropriately.
Current/Experienced Behavior:	The Cache score is low
Improved/Expected Behavior:	The Cache Ratio should reflect the relevant and appropriate scores
Environment Details (AEM version/service pack, any other specifics if applicable):	AEM CS
Customer-name/Organization name:	Fiserv
Screenshot (if applicable):
Code package (if applicable):

[#2]

Hi@suresh123456789 

It's true that Cloud Manager is for multiple roles. We can verify that in the official documentation. So your request is pertinent. I would say at  first sight that it might be an useful thing. Here you can check roles: https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/onboarding/conc...

Until this might be addressed by Adobe, have you tried to leverage the description field of the environment? I know that when you create an environment, besides the name you can also add a description. Maybe you can add there something meaningful for the non-technical people. But, I am not sure if you can edit an exiting environment and have the option to change/add the description: https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/implementing/usi...

[#3]

@suresh123456789 

Thanks for proposing this idea.

This has been reported to the engineering under the internal reference SITES-27065. The product team will triage this request to verify feasibility based on the prioritization model. This post will be updated according to Jira's status.