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Problem with cache "Cache has closed down no further action is allowed"

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Level 4

Hello,

I don't know if I'm asking this in the correct section but here it goes,

Cyclically, after a few days the server begins to give cache problems, the AEM Forms stops working, requiring a restart.

[6/4/18 12:12:06:456 WEST] 0000120f DSCJobStoreTX W org.quartz.impl.jdbcjobstore.JobStoreSupport findFailedInstances This scheduler instance (shaemaq11527262566011) is still active but was recovered by another instance in the cluster.  This may cause inconsistent behavior.

[6/4/18 12:12:06:528 WEST] 0000005d ApplicationMo W   DCSV0004W: DCS Stack DefaultCoreGroup at Member shaemaq1Cell01\shaemaq1Node01\AEMSrv01: Did not receive adequate CPU time slice. Last known CPU usage time at 12:11:08:593 WEST. Inactivity duration was 27 seconds.

[6/4/18 12:12:07:752 WEST] 0000120a UMCacheManage A   Cache has closed down no further action is allowed

[6/4/18 12:12:07:753 WEST] 0000120a UMCacheManage W   Exception caught while dealing with cache : Action - Get, ObjectType - UM_CLUSTER_INVALIDATION_CACHE, Exception message - Error accessing the cache container - Error on GET action for cache Replicated:UM_CLUSTER_INVALIDATION_CACHE

[6/4/18 12:12:07:771 WEST] 0000120a UMCacheManage A   Cache has closed down no further action is allowed

[6/4/18 12:12:07:771 WEST] 0000120a UMCacheManage W   Exception caught while dealing with cache : Action - Get, ObjectType - UM_ASSERTION_CACHE, Exception message - Error accessing the cache container - Error on GET action for cache Local:UM_ASSERTION_CACHE

[6/4/18 12:12:07:780 WEST] 0000120a Reference     I org.apache.xml.security.signature.Reference verify Verification successful for URI "#cd7fe19fd72faaf5ca1291759053efe4"

[6/4/18 12:12:08:968 WEST] 0000120a ServiceRegist W   Cache get failed for service provider.file_scan_service Reason: Error accessing the cache container - Error on GET action for cache ReplicatedGuaranteed:dsc_sc_service

[6/4/18 12:12:09:601 WEST] 0000120a ServiceRegist W   Cache put failed for service provider.file_scan_service Reason: Error accessing the cache container - Error on GET action for cache ReplicatedGuaranteed:dsc_sc_service

[6/4/18 12:12:09:602 WEST] 0000120a ServiceRegist W   Cache get failed for service configuration provider.file_scan_service.1.0 Reason: Error accessing the cache container - Error on GET action for cache ReplicatedGuaranteed:dsc_sc_service_configuration

[6/4/18 12:12:09:951 WEST] 0000120a ServiceRegist W   Cache put failed for service configuration provider.file_scan_service.1.0 Reason: Error accessing the cache container - Error on GET action for cache ReplicatedGuaranteed:dsc_sc_service_configuration

[6/4/18 12:12:09:952 WEST] 0000120a ServiceRegist W   Cache get failed for service provider.file_scan_service Reason: Error accessing the cache container - Error on GET action for cache ReplicatedGuaranteed:dsc_sc_service

[6/4/18 12:12:10:008 WEST] 0000120a ServiceRegist W   Cache put failed for service provider.file_scan_service Reason: Error accessing the cache container - Error on GET action for cache ReplicatedGuaranteed:dsc_sc_service

[6/4/18 12:12:10:009 WEST] 0000120a ServiceFactor E   Error accessing the cache container - Error on GET action for cache Local:SERVICE_FACTORY_CACHE

[6/4/18 12:12:10:009 WEST] 0000120a ServiceFactor E   Error accessing the cache container - Error on PUT action for cache Local:SERVICE_FACTORY_CACHE

[6/4/18 12:12:10:013 WEST] 0000120a POJOCache     W   POJO factory cache lookup failed for service class.Error accessing the cache container - Error on GET action for cache Local:POJO_INVOKER_CACHE

[6/4/18 12:12:10:013 WEST] 0000120a POJOCache     W   POJO Invoker cache creation failed.Error accessing the cache container - Error on PUT action for cache Local:POJO_INVOKER_CACHE

[6/4/18 12:12:10:013 WEST] 0000120a ServiceRegist W   Cache get failed for service system.endpoint_registry Reason: Error accessing the cache container - Error on GET action for cache ReplicatedGuaranteed:dsc_sc_service

[6/4/18 12:12:10:014 WEST] 0000120a ServiceRegist W   Cache put failed for service system.endpoint_registry Reason: Error accessing the cache container - Error on GET action for cache ReplicatedGuaranteed:dsc_sc_service

[6/4/18 12:12:10:014 WEST] 0000120a ServiceRegist W   Cache get failed for service configuration system.endpoint_registry.0.0 Reason: Error accessing the cache container - Error on GET action for cache ReplicatedGuaranteed:dsc_sc_service_configuration

[6/4/18 12:12:10:018 WEST] 0000120a ServiceRegist W   Cache put failed for service configuration system.endpoint_registry.0.0 Reason: Error accessing the cache container - Error on GET action for cache ReplicatedGuaranteed:dsc_sc_service_configuration

[6/4/18 12:12:10:018 WEST] 0000120a ServiceRegist W   Cache get failed for service system.endpoint_registry Reason: Error accessing the cache container - Error on GET action for cache ReplicatedGuaranteed:dsc_sc_service

[6/4/18 12:12:10:019 WEST] 0000120a ServiceRegist W   Cache put failed for service system.endpoint_registry Reason: Error accessing the cache container - Error on GET action for cache ReplicatedGuaranteed:dsc_sc_service

Do any of you know what can cause this problem? Is there a configuration that we can change so this does not happen?

Any help would be appreciated.

Thank you!

21 Replies

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Level 4

I confirm this problem is solved by adding

-Dgemfire.member-timeout=15000

-Xgcpolicy:gencon