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Video pop-up tracking

rituk49412512

02-01-2018

Hi,

We are tracking youtube videos playing on the site using plug-in. But if a video is playing in pop-up then it is not getting tracked.How can we do it?

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jantzen_belliston-Adobe

Community Manager

29-01-2018

When you say, you are tracking YouTube videos using a plug-in, which plug-in are you using? Also, is it safe to assume that the plug-in is an Adobe Analytics plugin?

In general, pop-ups are often contained within an <iframe> tag. These iframes are essentially their own browser within your browser, you typically can track something contained within the <iframe> tags. What we normally recommend, is adding your tracking code to the page being loaded within the <iframe> and have it report back to the same report suite.

Thanks,
Jantzen