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Can't access my data since "redirected to experience cloud"

madelenes272487

25-09-2018

Hi,


When I was about to sign in to my analytics account via a https://sc.omniture.com/login/ I was told my “account has been set up for Experience Cloud” and I was redirected to a different page. Since then I have not been able to access our data. I can login but end up with an empty interface, and it keeps to log in and off. I’ve tried clearing all cookies, using different browsers and restarting my computer with no success.

Could you please help me access my original account??

Kind regards,

Madelene

Replies

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Kenelson2

Employee

25-09-2018

Sounds like your User permissions are having issues in the Cloud. Can you message me your Login company and your email address so I can have a look at your permissions. I can see what I can do to fix your account within the Cloud otherwise make it so you can login directly for right now if you have not migrated.

Best,

Kerry