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SOLVED

Unable to download adobe-info.com email reports

orlandot1464947
Level 1
Level 1

I am receiving email reports from adobe-info.com but have been unable to download any of them.

The instructions say to fill out a form but the form never shows up.

Is anyone else having this problem?

Attached is a screen shot of one of them.

1 Accepted Solution
Rahsing
Correct answer by
Level 8
Level 8

Hi Orlando,

This may be a browser issue. Could you try clearing your cookies and cache/ using a different browser?

Please let me know if the problem persists.

Kind Regards

Rahul

View solution in original post

3 Replies
shekhardhiman
Employee
Employee

Hi There,

Thank you for reaching out to Adobe Community.

Could you please elaborate a little more on whether you are getting any error or it is unresponsive?

Thanks!

orlandot1464947
Level 1
Level 1

After I click the  download button I get a new page with the same screen image and no form to fill out. The new screen image when clicked is unresponsive,

Rahsing
Correct answer by
Level 8
Level 8

Hi Orlando,

This may be a browser issue. Could you try clearing your cookies and cache/ using a different browser?

Please let me know if the problem persists.

Kind Regards

Rahul

View solution in original post