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SOLVED

Get Support in Germany – What's the Secret

br_mv
Level 1
Level 1

Hello everybody with same issues - but better results!
Hi there, contributor's team!

Since a few wweks I'm trying to get any support for purchaising and beeing trained on ADOBE CAMPAIGN for a few people within my agency.
Now there's just the little problem, that:

» The german sales hotline +49 89 317 05 428 isn't the correct one (It's for the Creative Cloud)
» If I'm using a different hotline and trying to get forwarded to somebody responsible, I got HUNG UP (severeal times)
» The request sent in via Email forms don't get answered
» Certified Training Centers weren't trained for this product yet

Is there any trick, any hint, any secret I don't know to get me somebody who's selling the product to me? To figure out which product - or maybe which bundle is appropriate for my needs?
We're in trouble to feed the clients' needs ASAP.

Thanks for anybody with a clue!

Have a wonderful day.
Birte
 

1 Accepted Solution
Rahsing
Correct answer by
Level 8
Level 8

Hi Birte

You can reach support by calling them on 1-800-497-0335 or at clientcare@adobe.com

Kind Regards

View solution in original post

1 Reply
Rahsing
Correct answer by
Level 8
Level 8

Hi Birte

You can reach support by calling them on 1-800-497-0335 or at clientcare@adobe.com

Kind Regards

View solution in original post