I've been asked to update profiles of users that have previously unsubscribed from our mailing list (some of them internal folks). I go to their profile, uncheck the "do not contact" boxes and hit save. I assume this saves the profile information and starts re-sending the user our communication. However, a few weeks pass and they reach back out that they haven't received anything. When I check the profile, all the "do not contact" boxes I removed and saved have now been added back.
My question is: does the system allow for an admin to remove the "do not contact" setting on the individual profile? Or does it need to happen somewhere else?