Unable to get adobe Campaign reports in Adobe analytics

[apaul0202]

We are using external account (Share KPIs with Adobe Analytics ) to get Adobe campaign reports in adobe Analytics. We have followed the below documentation for the same

https://helpx.adobe.com/marketing-cloud/how-to/email-marketing.html

But getting the following errors in Share KPIs with Adobe Analytics workflow and hence no data is flowing to analytics.

01/27/2020 10:22:20 PM	jsFetchKpis	SCR-160012 Javascript: failure while evaluating script 'kpiSharing/jsFetchKpis'.
01/27/2020 10:22:20 PM	jsFetchKpis	XSV-350177 Error while getting JSON web token: '{"error":"invalid_grant","error_description":"Invalid issuer (iss) or subject (sub) provided"}'

Did anyone faced this issue earlier? Please advise.

Thanks in advance.

Regards,

Anusha

[DavidKangni · Accepted solution]

Hi Anusha,

iss is used for Adobe Ord ID and sub for technical Account ID used for the integration between ACS and AA. Please check you're using the correct values.

Thanks

David

[apaul0202]

Thank you @DavidKangni  for the reply. Can you also let me know where these values need to be updated in campaign and also how can I get those details? I am new to campaign. I couldn't find a placeholder in external account configuration for Adobe Analytics integration for adding these values.  I was able to select the report suite by providing Web service username and shared secret.

[DavidKangni]

you can get them from adobe admin console