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Reports Not Being Sent From Adobe Campaign Standard

bamamh1
Level 2
Level 2

I am not able to receive reports from Adobe Campaign standard. I follow the steps to send the reports and I get a green confirmation that the report was sent, but I never receive it in my inbox. Is anyone else experiencing this issue?

0 Replies
ramon_bisswanger
Employee
Employee

Yes, same is experienced here though depending on the report size.

For smaller reports it's working but fails for larger reports taking longer execution time.

There are already some tickets open and the issue is being worked on.

There shall be some improvements with the upcoming 19.2 release

craigthonis
Employee
Employee

You are correct Ramon, there are upcoming improvements to the reports process in 19.2.  Your stage environments should be updated this week and Production should be updated between May 20th and June 3rd.  I'd recommend testing the reporting once your environments are updated and reach back out to Campaign Support if any issues persist.

Regards,

Craig