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Not able to send SMS delivery

joydeep_kundu
Level 2
Level 2

Hi,

Not able to send SMS delivery. Followed all steps from document like:

  1. Activating the external account (NetSize mobile delivery)
  2. Creating the delivery template
  3. Then using that template, creating one delivery and send that. But getting below error in delivery log.

export.JPG

Need help. In address column, showing my cell no.

7 Replies
Linda_Stinson
Employee
Employee

Have you validated the external account login/password?

joydeep_kundu
Level 2
Level 2

Hi Linda,

I just followed the doc. But who and from where to validate the external account login/password?

Linda_Stinson
Employee
Employee

This is for your Netsize or other SMS provider. You have to actually have a provider account in order to send SMS directly with Adobe Campaign.

Linda

Linda Stinson

Campaign Partner Delivery Lead

Adobe

781.266.8618 (tel)

stinson@adobe.com<mailto:stinson@adobe.com>

275 Washington Street

Newton, MA, 02458

www.neolane.com<http://www.neolane.com/>;

joydeep_kundu
Level 2
Level 2

Hi Linda,

Thanks for your reply. As suggested in the doc, https://support.neolane.net/doc/AC6.1/en/DLV_Creating_deliveries_Mobile_channels.html.

But nothing regarding login/password is mentioned in doc. However, in OTA tab, some account/password is there. These are the same thing your are referring to?

sms_account.JPG

Thanks & Regards,

Joydeep

saraswatit61028
Level 2
Level 2

Hi Linda , In addition to Joydeep's post I want to add some more points.While configuring Mobile delivery I have selected external account as External Routing towards mobiles ,so how can I check for a provider account to send sms directly? Actually There is a service provider folder under campaign mangement under which I am having Mobile messengers folder and in that Fulfilment Mobile and Outbound Calling two services are configured.In fulfilment Mobile service I can see some Cost categories Cost structure folders. Are you talking about same provider account?

saraswatit61028
Level 2
Level 2

Hi Linda, Any updates on this Thanks Saraswati Talwar

Linda_Stinson
Employee
Employee

Hi Saraswati, the best course of action would be to request some time with the professional services delivery team for help in configuring this. Linda